Here at FrancesLincoln.com, we pride ourselves on our commitment to our customers' privacy. The information that you submit to us while placing an order enables us to provide a more customer-based service, and ensures that you receive information on the kind of products in which you are interested.

 

Your Information

When you place an order with us, we need to know the following pieces of information:

• Your name
• Your e-mail address
• The delivery address
• Your credit or debit card number
• The card's expiry date
• Your telephone number

This information allows us to process and fulfill your orders and to notify you of the status of your order. We ask for your telephone number so that we are able to contact you speedily in the unlikely event of there being a problem with your order. Please note that for some international orders, your telephone number may be given to our couriers.

How we use your information

Once you have provided us with the above details, we are able to use them to better understand your individual requirements and therefore provide you with a better service. Specifically, we use your information to aid you in completing your transaction, to communicate back to you, to update you on service and benefits and to personalise our web site for you.

Please note that credit card numbers are used for payment processing only and are not retained for any other purpose.

From time to time, we may choose to use your information to contact you for market research purposes, or to provide you with marketing information and newsletters. If you do not wish to receive such information, simply return the emails to us with the word UNSUBSCRIBE clearly marked in the Subject Heading.

Frances Lincoln Ltd will not sell, rent or lease your personally identifiable information to others unless we have your permission or are required to do so by law.

Security

Whenever you place an order or access your account details you will be able to do so over a secure server. The secure server software (SSL) employs a process that encrypts all information you submit before it comes through to us. We adhere strictly to security procedures as required by the UK Data Protection Legislation, in storing and disclosing your details, to prevent unauthorised access.

Cookies

Cookies are small pieces of information that are stored by your browser on your computer's hard drive. They identify your computer to our server and allow us to record how frequently you visit the site and the areas you navigate within it. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. You are also able to check the cookie in your web browser to ensure that the information record is correct.

Your Consent

By using our web site, you consent to the collection and use of this information by FrancesLincoln.com. If we decide to change our privacy policy, we will post these changes on this page so that you are always aware of the information we collect, how we use it and under what circumstances we disclose it.

Summary

We are committed to protecting your privacy. We use the information we ollect to make shopping at Frances Lincoln possible and to enhance your overall shopping experience. We do not pass on your personal information to others and you always have the option to opt out from receiving any information from us.